Important Information to All Customers in Response to COVID-19 Outbreak

 

Farnley Tower Guesthouse Policy

Dear Valued Guest,

 

We are currently closed from Thursday 26th March 2020 to 13th April 2020 after following the UK Government guidelines. 
 
In this time of uncertainty with the progression of the COVID-19 outbreak globally, we are reaching out to You and Our staff's safety and comfort which remain our highest priority at Farnley Tower Guesthouse and Holi and Bhang Restaurant and Bar. 


Our thoughts are with those who are affected by this virus and those who are caring for them.
 
                                                                                   
 
We Clean. We Care. We Welcome.

We hope to reopen shortly.

We have taken these steps at our premises for the safety of our guests and employees. This is paramount to us.

We take the utmost care to ensure every stay with us is safe, clean and comfortable.
 
We clean to ensure safety and comfort for our guests. Our measures include:
•    Rigorous cleaning and sanitisation of guest rooms.
•    Frequent sanitisation of high-contact points, such as door handles, reception counters, bathrooms, dining areas and kitchens.
•    Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees have been briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

We conduct daily meetings with our employees to review any relevant situation.

We welcome our guests with the same warmth and hospitality we have always done. While the COVID-19 outbreak is a precipitously changing and fluid situation, we are committed to keeping you informed and to care for you as a valued guest.

                    

 

Holi and Bhang Restaurant and Bar Policy

We are open for business in compliance with the UK Government advice and guidelines.

Takeaway orders ONLY, in the coming days, weeks and months ahead.

We are here to offer freshly cooked takeaways for residents and non-residents to been eaten in the comfort of your room or at home. 

 

Collection Only

Step 1

Book directly with us over the phone on 0191 3844 455 from 5pm, last orders at 9pm. 

Order and pay for your takeaway over the phone and we will arrange a suitable time slot for you to collect. 

Step 2

Collect in person from the main restaurant entrance, where one of our waiting staff will give your order. Please ensure social distancing of 2 meters apart.

                                                            OR

Call us when you arrive in the carpark and we are happy deliver to your car.

 

We also have a delivery service with Just Eat and Deliveroo, so you can simply ring them, if you live within a 2-mile radius of Durham City from our location.

                                                 

WE REALLY VALUE YOUR CUSTOM AND SUPPORT

 

Best Wishes from All the Team at Farnley Tower Guesthouse and Holi and Bhang Restaurant and Bar xxxx

 

 

Updated: 26th March 2020

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